IT Service Helpdesk

Les Cabinets d'orthodontie Becker et Associés
Job location: 1430 Luxembourg
Job type: Permanent contract Full time
Category: Dentistry IT Other jobs

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The IT Service helpdesk is the central point of contact for all service inquiries and serves as a customer service. It is an interface between the IT suppliers and the clinic and administration internal teams.

The IT Service helpdesk is a single point of contact (SPOC) for internal users and manages incidents, tickets or service requests and monitors their processing

Main tasks

  • Provide front line IT support for both Hardware and software issues for users requiring assistance by telephone, email or the helpdesk management system.
  • Installation and maintenance of IT systems
  • Workstations
  • Ticket-based processing of orders
  • Troubleshooting, repair and upgrades to hardware and software
  • Installation of hardware and software components according to specifications
  • Setting up Windows client operating systems
  • Execution of spare parts orders and installation
  • Routine maintenance tasks on peripherals and networks
  • Training of end users in updated or newly installed systems
  • Manage 3 Level Support Requests and external IT Suppliers
  • Comply with IT Group procedures (backup, security, etc.)    
  • Manage IT costs and budget (cost follow-up)

Experience and skills required

  • Training in the IT / system electronics technician / or you have acquired appropriate IT know-how as a practitioner.
  • Experience in first-level support or the user help desk
  • Experience with hardware (client) and peripheral devices (printer, scanner, laptop)
  • Basic knowledge of network systems / techniques
  • Ideally, some development skills and knowledge is html, Javascript, php, MySQL and SQL

Profile required

  • Customer-oriented communicator - You are empathetic, listenable and calm
  • IT background - You have a basic knowledge of IT and are good with computers, even if you do not have a diploma in that field.
  • Analytical and problem-solving

Language skills : fluently in French, German, English

 

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Les Cabinets d'orthodontie Becker et Associés
37 Boulevard Pierre Dupong
1430 Luxembourg
Contact person
Géraldine Becker

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