IT Service Helpdesk

Main tasks

• Provide front line IT support for both Hardware and software issues for users requiring assistance by telephone, email or the helpdesk management system.
• Installation and maintenance of IT systems
• Workstations
• Ticket-based processing of orders
• Troubleshooting, repair and upgrades to hardware and software
• Installation of hardware and software components according to specifications
• Setting up Windows client operating systems
• Execution of spare parts orders and installation
• Routine maintenance tasks on peripherals and networks
• Training of end users in updated or newly installed systems
• Manage 3 Level Support Requests and external IT Suppliers
• Comply with IT Group procedures (backup, security, etc.)    
• Manage IT costs and budget (cost follow-up)

Experience and skills required

• Training in the IT / system electronics technician / or you have acquired appropriate IT know-how as a practitioner.
• Experience in first-level support or the user help desk
• Experience with hardware (client) and peripheral devices (printer, scanner, laptop)
• Basic knowledge of network systems / techniques
• Ideally, some development skills and knowledge is html, Javascript, php, MySQL and SQL

Profile required

• Customer-oriented communicator - You are empathetic, listenable and calm
• IT background - You have a basic knowledge of IT and are good with computers, even if you do not have a diploma in that field.
• Analytical and problem-solving

Language skills : fluently in French, German, English